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wayfair reviews yelp

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Wayfair has a consumer rating of 1.91 stars from 1,008 reviews indicating that most customers are generally dissatisfied with their purchases. Will never deal with them again after doing business for over four years. Another customer lost. I received an email from Fedex that I had an order coming from Wayfair. I honestly feel that the deal was SO good that the DEAL was the actual Wayfair mistake and once realized was snatched back from me because they refuse to allowit to go so cheaply. I gave up and ordered from Home Depot and the sink was beautiful the first time. I even asked if I could get store credit. Is Wayfair a Legit, Safe & Reliable Website to Use? I promise you, this is the FIRST and LAST purchase I make from this seller. They sent the wrong item. Customer Service assured me this could happen. They have a lot of competition out there, they should have offered me 5$ for my inconvenience. Wayfair … Ever since it has been THREE MONTHS and 4 days and I still haven't recieved my item. Spoke to customer service and was told that the count of item mustve been off or warehouse counted wrong and they had sold all they had anf cancelled my order unable to fulfill. I scored a great open box deal on an item i have long sought after. On 11/10/2020, I spoke to Brittany who said that it was on backorder (which I verified on Wayfair on the My Orders section). They charged my card $920 For the 2 piece living room set I purchased.A week later I had "Outstanding balance: of $920 on my account, and therefore my order cannot be shipped. Long story short I realized I am dealing with a rip-off company that care more about my money then my actual experience, so I asked to cancel my purchase.The supervisor told me that I can't cancel the purchase, but because I asked to cancel they will send an order to the warehouse to "re-route" my order and I will need to pay for the re-route. On Delivery Day, we asked for a minute to open the boxes to inspect the items. Oh... wait a minute. Never received a call or email, etc. During this COVID pandemic, they wouldn't allow a return beyond their 30 day return policy. Wayfair has a great selection of furniture and decor with great and affordable prices. Consumers complaining about Wayfair most frequently mention customer service, delivery date and credit card problems. They keep saying someone is working on it but all they will do is keep ignoring my requests. Thanks guys! They refuse to correct their mistake because I notified them outside their arbitrary 30-day window. I'm not sure if the problem is the shipping or if the items are already damaged but I'm finished with Wayfair. Given their error and that we would not be present prior to the time needed for use during the re-delivery windows offered, we asked that it be dropped off the next business day or two as we had a previously scheduled elevator reservation window for another vendor that could be used.The Wayfair rep was not helpful at all - just kept repeating the options (take her delivery date, sit on hold for 20 minutes to talk to a supervisor, receive a call-back in 7-10 days, or pay out of pocket to return the partial bed). 4) Customer service and their management will not honor this new price and will charge me $500 for 're-routing' the furniture if I return it. So, of course, the building would not let them in. I ordered and paid for an item from Wayfair. A disrespectful, rude and uneducated representative answered my call and told me some rubbish I couldn't understand so I asked to talk with her supervisor. I've already told at least 70+ people to never shop from you guys and I've put it on my social media accounts as well like Facebook, Instagram, and Twitter offcourse. And 25 Wayfair customers said Wayfair is GREAT by rating it 4 out of 5 Stars. We will need to go out today and purchase a bed from a local store so that we have something that can be slept in at the time needed. They kept running this pending charge JUST to make sure I could pay for the furniture once it was available to ship. And nowhere can I find policy either on this. Heard nothing until 11/8/2020 that it was not going to be sent. We had to go through the whole rescheduling process again.Event 2: We had to provide information for the COI again and reschedule the elevator and delivery parking again. Accurate And Undamaged Orders . GB. I wish there is less than one star, they are the worst, one item I ordered, I called back after ten mins, they won't even cancel the order, which was going to be delivered after 8 weeks!! Never again. I am out $2000 plus and they will not make it right. ceiling lights that have been broken, canvas prints that have not been stretched properly, and a very large stainless steel sink that arrived bent on the four corners. I sure hope that when this furniture is delivered, I don't have to engage with this company again to address any issues. Wayfair Reviews 1.70 Rating 1,396 Reviews 15 % of reviewers recommend Wayfair Company Reviews Questions Metrics Info Merchant Metrics Shipping & Delivery Delivery Methods . On 11/9/2020, I called Wayfair and Helen said she would have someone in warehouse/shipping call me back. An error like that should ALWAYS result in customers favor...its good business. I understand the pandemic restrictions yet before my purchase, I spoke with someone in customer service at Wayfair and also created a FedEx account, explaining that due to recent surgery, this item needs to be delivered indoors (up 10 stairs) or I CANNOT take delivery, therefore I will not make the buy. It seems everything that I've ordered is damaged goods! FedEx allowed me to leave instructions on the site to be delivered inside. I need the whole set as orders but they can’t get the rest of the items to me and won’t refund the pets they did send. And she, personally, will make sure I WILL NOT receive my item now, even if I want to. Professional. Not just one sink but on the other three they shipped as well! Featured Most Recent Highest Grade Lowest Grade Most Helpful With Photo Test Verified. Will Wayfair make their mistake right? The large box gets here, the driver has ZERO clue regarding special instructions and flatly states, "I can only leave this downstairs". Out of this number, 152 customers said that Wayfair is EXCELLENT by rating the site 5 out of 5 Stars. I've been calling customer service several times and no help. When Wayfair delivers an incomplete or defective product, there are 2 options - either you accommodate them or PAY to return their mistakes. Customer service is not their forte. I just wanted to say how extremely disappointed I am with wayfair and it's strive to a happy customer service. Now they won’t give me a refund on the items I need to return that are part of the set. Then charged me 5$ to return it. Start your review of Wayfair.com! I swear I made a best friend after being on hold for over an hour just because their people are seriously sooo friendly. I have a few issues. Great Customer Service. I've spent thousands of dollars on Wayfair merch. Wayfair, you have lost a customer. Read 1 more review about Wayfair UK Only the latest review will count in the company's TrustScore Ludders 11 reviews. The furniture would not be delivered for 4 months. FTC Comsumers Rights Division complaint will be my next step. How would you rate this product? 70,977 reviews for Wayfair, rated 1.00 stars. I've called at least 20 times to follow up and see when will I recieve this Item, and everytime I've called I had to explain everything and all they do is "creat a ticket" .This has been the worst customer service I've seen. Share your voice on ResellerRatings.com What kind of scam are these guys running? Get the #1 Source for Wayfair.com Reviews & Feedback 2020. I used my credit from return to purchase. Wayfair made the mistake..Wayfair should allow me the deal I found after scouring their open box sales for weeks and purchased with no issues! Got email confirming the order. Shame on Wayfair. The next day when I checked the status the item was backorder. Read real customer ratings and reviews or write your own. Original review: Dec. 1, 2019. If it could not, they should have contacted me stating so. Every week, I received a notice from my credit card that a high dollar purchase was incoming. Like it's her own vendetta on me.I asked how much will be the re-route fee for the cancellation. I'm tired of dealing with their damaged merchandise. We recently ordered bookshelves, a floor mirror and a bed from Wayfair. septembre 29 2020, 7:57 pm. I've been always the one to follow up and see where is my item.Last time I will shop with them. Most of the items I didn't have a problem with until I wanted to cancel one item. Other item received damage, and they won't do the pick up, want be to do the dirty work, crazy, never gonna order again from them. We called Wayfair and ascertained that the delivery company did in fact have the missing box; they just did not deliver it as scheduled. The customer service personnel only offer apologies (maybe) and seem utterly lost to find or offer a viable solution, short of handing you off to a manager (a 20 minute wait).

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November 13, 2020 |

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