vbashor's Reviews

General Moving & Storage

Listed in Commercial Moving, Eviction Moving, Fine Art and Antique Movers, Last Minute Moving, Long Distance Moving, Moving and Storage Companies, Packing and Preparation, Piano Moving

855-547-9440

4699 N Federal Hwy, Pompano Beach, FL 33064, USA

Reviewed on June 22, 2020. #1 of 82 Reviews

I’m not sure where all these positive reviews comes from, but you need to check other websites. DO NOT USE THIS MOVING BROKER! Notice I said broker, and not mover. They will set up your move, and take your deposit, but another company will show up to move you…in fact, we had two separate companies because the original salesman quoted our cubic feet too small and the first truck they sent was too small. My review is very much like the other reviewers giving this company a one star: movers arrived a day early with a truck too small, they took furniture and boxes from top floor only leaving the basement items for the second movers who had to use the stairs The second truck arrived a day later and said we didn’t have enough “fillers” (boxes) to fill the truck and that was going to be a problem. They were supposed to deliver in two days and it ended up being 2.5 weeks, the original quote we got was for $5,100.00 (Kansas to Minn) and we ended up paying $10,300.00. Sierra, the manager, was rude on the phone and never returned a phone call. We did have a young man named Patrick who stepped in the last week and did return phone calls. At one point we were told our second load was unloaded in a warehouse in Kansas City and was waiting for a truck…and then two days later they said they couldn’t seem to “locate the driver.” We finally got our second load unloaded at 10pm three days later. They did not put furniture together–they said they couldn’t because they didn’t take it apart–and they left a cardboard mess. I am now filling out a claim/complaint about broken and bruised furniture, and trying to get my deposit back from my credit union. I already asked Sierra a week into this mess if she was going to give a refund and she said the bill was correct, even when I pointed out that we had now paid double what our original contract was. All in all, a terrible, stressful experience. We packed ourselves and I really wish we had hired some teenagers to load a truck and we driven it ourselves. DO NOT USE THIS COMPANY! THEY ARE SCAMMERS!

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