ostaveley's Reviews

It’s been almost two weeks past the date my belongings were supposed to be delivered, and no one in the company knows where my belongings are or when they will be delivered.
After researching moving companies, I discovered Prodigy Moving & Storage with positive reviews.
I needed a moving company to take less than a studio apartment amount of items from Boston, MA to Charlotte, NC, with a target date of January 28, 2019.
Initially, the exchange was positive. Kristina Parris was attentive and responsive to my questions. She sent me a moving estimate on December 6, 2018, and after some adjusting, sent me a new estimate December 31, 2018. Through email, Kristina told me my pick up date would need to be January 17th or 18th of 2019, as it takes ten days to provide a target date of delivery for January 28, 2019. Although I understood the delivery date could not be guaranteed, I was made assurances that they achieve target dates at a high rate, and spoke with a specialist on the phone who told me I would receive my belongings on January 28th, or a day of that week.
I paid my first installment on 1/1/2019. I had a lovely exchange with Shaneka Henderson on January 17th to readjust my claim to ensure all my belongings were itemized properly. She also assured me of a target move in date for January 28, 2019. Movers arrived January 18, 2019 to pick up my belongings, and I paid my second installment the same day.
Then a flip switched.
I arrived in Charlotte, NC on January 27, 2019 and emailed Prodigy on January 29, 2019 as I received no notification that a delivery was going to be made. At that point, I was given new information by Susan K about how they process their moving shipments that were unknown to me; however, she had no information about my delivery. I spoke with a rude manager by the name of Jerry that same week who informed me I “should have chosen an earlier pick up date if I wanted my things sooner” and to “read my contract” and offered me no help. I was near to tears trying to understand why no one could provide me with any information on the location of my belongings or whom to speak to about delivery. The only person who has responded of the previous people I mentioned, has been Susan K. Her daily emails specified that she had no information from dispatch as to my delivery date.
I was told on Wednesday, February 6, 2019 that I would receive a phone call Thursday morning (February 7, 2019) with a definitive date of Friday, February 8, 2019 or Saturday, February 9, 2019 for my delivery. No such call came. I called today, February 8, 2019 and was told the truck is in New Jersey, and it has a mechanical issue that they are hoping to fix by Monday the latest. I was also told that they still need to offload the truck before loading my belongings onto the truck. So now I am looking at a possible additional week before I receive my things. This will make it a possible 3 weeks from the date I was originally supposed to receive my belongings (January 28).
At this point I have been living out of a carry on suitcase for almost a month. I have lost money on work, flying back and forth between states. I am stressed out of my mind at the frustration and lack of communication not only between Prodigy and me, but between Prodigy and their dispatchers.

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