Louis4's Reviews

Agility Van Lines

Listed in Commercial Moving, Eviction Moving, Fine Art and Antique Movers, International Moving, Last Minute Moving, Local Moves, Long Distance Moving, Moving and Storage Companies, Packing and Preparation, Piano Moving


1500 W Cypress Creek Rd, Fort Lauderdale, FL 33309

Reviewed on March 14, 2019. #1 of 213 Reviews

After my previous experience with Agility van lines which was, well, less than ideal, to say the least! The leader from their team reached out to me directly via phone. He apologized for the poor experience and offered to reimburse me $150 for my lost pair of sunglasses. I told him that it wasn’t necessary, but a few days later I received a package in the mail for a $150 gift card to Sunglasses Hut so that I could replace my missing Oakleys. How’s that for great customer service? They did a great job of rectifying the situation and turning a negative experience into a solid example of proper customer service. Big kudos to company and the moving team for their generosity and effort in resolving the problem. My original experience wasn’t bad given that the sunglasses were the only casualty, but I was really impressed by their proactive engagement and the effort undertaken to remedy the situation, hence bumping my review for these guys up to 5 stars.

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