jamieb88's Reviews

I have moved 5 times in the last 7 years and this was by far the worst experience that I have had. There is a clear disconnect between the sales and dispatch team. We were assured by the sales team that we would not be charged for ANYTHING extra on the day of our move which was certainly not the case. We were also guaranteed a Saturday pickup. Not only did we receive a call on Saturday informing us that they were unable to come until Sunday, the team did not show up on Sunday. This resulted in us asking someone to stay at our apartment and wait for the movers on Monday. The two men who arrived were unprofessional and disrespectful — both speaking poorly about the company. They did not complete the job (leaving behind a TV mount that we were assured they could take down for us from the sales rep) and took nearly 8 hours to load less than one bedroom (this only took 20 minutes for to unload once it arrived in our new home by a new company). We have tried to contact the company several times to speak with them about our experience, but have not heard back.

Skip to toolbar