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Golden Valley Van Lines

Added by GoldenValleyVanLines

33 reviews

Listed in Commercial Moving, Eviction Moving, Fine Art and Antique Movers, International Moving, Last Minute Moving, Local Moves, Long Distance Moving, Moving and Storage Companies, Packing and Preparation, Piano Moving

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Our founders started as small local movers and have since expanded their vision into Golden Valley Van Lines. We’ve always believed in the Golden Rule: Treat Others, As You Would Like To Be Treated! Golden Valley is the Golden Standard in American Moving! An Honest, Excellent, and Dependable Customer Driven Company. We have been in this industry for years, we know when it comes to completely uprooting yourself and relocating your home, it sounds fun and exciting but the DIY “wrap & pack” overcast can quickly rain on your parade…Our Door-to-Door Full-Service at rates you can afford will make a huge impact of relief for you and your family. You will have an army of people ready to help you with anything you may need. Moving Specialist, Customer Service, Tech Support, Dispatch Centre, and 3+ Man Crews to take care of all the hands on work at home. Our uniformed employees are trained and highly seasoned in every aspect of relocation, Logistics is our Protocol and At Golden Valley Van Lines You’ll be in Good Hands!

      We offer a full range of moving solutions to fit every moving need.

      • Standard Service Moves (Includes all labor, loading, dis assembly & reassembly, and Pad & Blanket wrapping of all furniture)
      • Full Service Moves (Full packing of all boxes included)
      • 30 Days of Truly-FREE Storage included with every move if needed
      • Additional Storage Services
      • Specialty Packing and Crating Services
      • Additional Stops and Pickups
      • Free Binding Quotes
      • Free In-home Estimates in qualifying areas
      • Best Price Guarantee on qualifying routes
      • A rated customer service team direct
      • And much, much more!

Golden Valley Van Lines has grown into one of the largest moving companies in the West. We believe that the quality of our work and services and our commitment to providing an efficient stress-free move at fair and competitive rates would guarantee our success.
We hope to have the opportunity to provide you with the top of the line service we have come to be known for!

  • Member Since: September 10, 2019

September 10, 2019

My moving experience with Golden Valley Van Lines was bad enough that it actually made the Seattle evening news. You can view the clip below. It would take a lot of space to cover everything that they did so I’ll let the clip do most of the talking but the bottom line is that they will lie to you and say whatever they need to get you to hire them and they won’t follow through with any of it. They prey on people who have never used a professional moving company before. Their moving consultant, Aaron Petrolia lied to me repeatedly and used social engineering techniques to try and gain my trust. They give you a low bid and once they have your stuff, they jack up the price and hold your stuff hostage to force you to pay. The reporter from KOMO TV News researched them and said that the government has actually shut them down but they are still operating using shady practices. They have their contract written in such a way as to absolve them from any liability for anything. If you have the money for a lengthy legal battle, you will most likely eventually win a judgement against them but they will just declare bankruptcy and then just begin operating under a different name. It looks as if this has happened before so it’s not worth the effort. I asked for a partial refund and they laughed at me. I’m not getting any money back from this but I’m making it my mission to warn others away from this horrible, dishonest company. Also, their BBB rating means absolutely nothing as it is based on their level of responsiveness to inquiries from the BBB, not on actually fixing issues or resolving complaints. I have gone through all of their Google reviews and they appear to be fictitious and paid for by the company unless you really believe all the people who are based in foreign countries who wrote them came here just to use their services and then returned to their home country. Of the US based people who wrote reviews, if you look over their other reviews, they have written several for other moving companies as well and based on the dates are apparently moving every two months and hiring different companies to perform the move despite how happy they claim to have been with Golden Valley Van Lines in their review of their moving experience with them. https://komonews.com/news/consumer/how-to-steer-clear-of-rogue-movers-who-hold-your-property-hostage-for-higher-payment?fbclid=IwAR1dcAl7jCJCe-xCv3wWoyhO8Fej2lHu7VPGyf

  • Member Since: August 7, 2019

August 7, 2019

Find another company. Much of my grandmothers furniture is damaged or destroyed, boxes crushed and the contents damaged. Items were dropped and damaged in front of me as they were unloading the truck despite asking them to be more carful. The company has not done anything but tell me I need to go through the claims process despite being told someone would contact me personally due to the magnitude of the situation. They charged us for crating a piano that we did not have. Overall experience is terrible and if you are looking for a company that will be careless with your belongings, over charge you at the same time and then not do anything to make it right but offer you pennies through the claims process then Golden Valley Van Lines is for you! But I would look elsewhere as this company has proven it is not interested providing even mediocre customer service.

We are still going through things piece by piece. Everything from poorly packed items that broke in a box, boxes were not kept upright and were rolled in some cases off the truck (I saw them do it and asked them to stop), smashed boxes, damaged/destroyed furniture, the way they loaded everything into the storage unit by throwing boxes to the back of it (I have not gone through them since I cannot get to them yet), careless handling, and I even have a picture of the fuel cap on the truck was carelessly left off while they were driving across the country. I say again, find another company.

Do not overpay for a company not interested in making things right with their customers.

August 3, 2017

Quote from Golden Valley Van Lines… “We’ve always believed in the Golden Rule: Treat Others, As You Would Like To Be Treated!”

So, I take it that this means YOU like to be lied to, cheated, scammed, extorted and have your precious belongings damaged, destroyed and stolen?

You, CSI Pros, Pan-American, and your companies under many other names, have a very lucrative scam going and MANY have been hurt financially and emotionally by your deceit and greed! You owe me nearly $7000 for losses, damages and extortion.

  • Member Since: July 12, 2017

July 12, 2017

I WOULD NOT RECOMMEND…… Horrible customer service! It’s been 4 weeks and we still do not have all of our belongings. The items that were shipped are damaged, boxes are crushed, ripped open and fragile boxes are at the bottom of the pile. They can not tell me when my items are coming and when I questioned them about a time frame, they hung up on me!!!!

It’s funny how their home page says Our founders started as small local movers and have since expanded their vision into Golden Valley Van Lines.
We’ve always believed in the Golden Rule:

Treat Others, As You Would Like To Be Treated!

June 29, 2017

DO NOT USE THIS COMPANY ! Another lady has not received her items after 2 months and they don’t contact her or they want her to rent a truck to pick up her stuff that she paid them to do. I was quoted one price and when the movers came they charged me an additional $800!!! They said we had bulk items and nothing could go on top of the exercise bike. We were allowed to take a fridge, China cabinet, comer cabinet, 8 large boxes, 6 medium boxes, 6 large suitcases and an exercise bike. We only took 10 boxes and everything else. So They charged us an extra 100 cubic feet They totalled $800. We called the customer service, whom never answered our calls. We called Tim, the one that did the reservations and he doesn’t answer. The movers got a hold of the dispatcher who is conveniently the general manager as well. She told us we would lose our deposit if we cancelled. I flew from okc to marna, ca so I didn’t have time to look and surely didn’t want to lose my deposit. When I finally got a hold of Tim he said I should of talked to him first. Well We tries and he didn’t answer. They are scam artist. Christine the general manager is rude. She’s argumentative and blames you for everything.. you’ve been warned….dont had them. I’ve emailed them twice, posted on their Facebook page and filed a complaint with the BBB and still nothibg. Go look on their Facebook page. Everyone that gave them a 5 star rating are fake profiles and I went to check today and now they’re all gone but that’s ok…i took screen shots of it. Another lady is going to small claims court. I’ll say it again they are scam and they will cheat you out your money, they will never call you back and they have no customer service skills. They don’t deserve the 1 star

April 12, 2017

I hired this company to pack and move me from Colorado to Florida. When the boxes arrived not one of them were marked with contents or location of where it was packed. The inventory list was illegible. Several items were damaged and broken, items were just chucked in the boxes. Clothes stacked loose in boxes, dishes were not in the dish packs I paid for. Over $5,000.00 in jewelry was stolen from a jewelry chest. Numerous calls to the company were ignored and requests for return calls was ignored. If you are looking for a reliable moving company this is NOT the one to use.

  • Member Since: April 7, 2017

April 7, 2017

I had to move my parents from Washington to California.. I was very impressed with the quality and professionalisem of Golden valley van lines. I would recommende them highly. My parents possessions were packed and shipped with extra care and nothing was damaged. First rate company and very affordable.

February 7, 2017

We looked up moving companies for a month, got all the info we needed, and then decided on Golden Valley. Started out great. They store your belongings for a month (which is included in the price). It was a little more pricey, but for the storage, very worth it.

Called the agent, got a quote. Quote was within our price range, so we decided to go with them. When we tried to get back in touch with them we called and called and took over a week to get a response. This should have been my first red flag. Finally, everything was set and we had our pickup day. On scheduling our pickup day my wife expressed concern that the two day range she was given wouldn’t work because if the van showed up on the second day it would put her behind schedule. The man assured her that the second day was only there as a precaution and it would likely be the first day. When the van came to pick up our belongings, they showed up on the 2nd day which was an inconvenience because my wife was driving 26 hours across the country and because of they delay had to drive straight through so she would not miss her first day of work. When this was explained, no one seemed to care. Why not be honest up front and say the two day window is what it is rather than try to sugar coat it and say its only precautionary?

Based upon reviews of companies we had read we knew one thing specifically we wanted to look for in a company was one who did not outsource their drivers and trucks for the moves across country. When speaking to the original agent this was one question we were sure to ask and we were again assured they handled our belongings from start to finish. During the packing process one of the movers mentioned to my wife that they always were careful in how they padded and wrapped everything since they didn’t know who would be handling our stuff once it left their facilities. My wife inquired about this and she was told that they contract out their long distance drives. Again, full disclosure would have been nice.

Once everything was loaded in the truck all of a sudden the price jumped by $1600 over our original quote. Mind you, the quote that the agent had given me had added boxes (30 extra medium, 10 extra large, and we told them we had LARGE furniture) just to give some extra padding just in case we misjudged the size of our furniture, or the program they used misjudged the size of the furniture. The original agent also assured my wife he aired on the side of caution and that the cubic foot estimate he was providing should be over what we actually had. Even with those 30 extra boxes and the “padded estimate”, price jumped big time. When my wife asked about the jump in price, she was now told that because we added items the price would jump. We added a medium size dog crate and subtracted 30 medium sized boxes. You cannot tell me that 30 boxes does not well exceed the size of a dog crate. My wife tried just getting rid of the dog crate all together and then she found out the “truth”. Based upon the markings in the truck our belongs supposedly added up to be 300 cubic feet over our original quote. Granted, we did not expect the quote to be perfect and we expected to have some increase based upon what we had read but we truly believed we were careful with our inventory and realistic with our agent on the size of our items. From the beginning all we asked was for a realistic expectation of how much we would be paying so we could budget accordingly, however, that doesn’t seem to be their style. My wife was stuck because our stuff was loaded in their truck and she need to get on the road in order to have any hope of making it to her new job on time. So we had to go with them, even though she was extremely upset, and the driver saw this. The driver said he could get by with removing 100 cubic foot since it was borderline but his boss would be very upset. He did this to be nice and my wife was very appreciative, however, I find it to be a sketchy practice that he had that sort of flexibility, there shouldn’t be any “borderline” anything we should be paying for our exact cubic foot of storage. This should be a RED FLAG to all military personnel because my wife was there alone with the driver because I was across the country already. Price gouged her when she had no other options – not a great business practice, and frankly I feel like they took advantage of my wife.

So it was in storage, I called to get it delivered to my house and the woman I spoke to got it all taken care of. Said it would be on the road by a certain day, and I am assuming it was – there was a mix up on their part on who the driver was and when he would be coming. We cannot take off of work and come home whenever they come calling – I told them we needed more of a notice (36-48 hours), and that request went with no response for 2 days until I called again to get the drivers phone number.
So the wrong driver contacted me saying he would be here in a week – which made no sense because that would be a 10 day trip – no big deal, there was a miscommunication. The correct driver called saying he would be there the next day – again, they had 2 days to get me this info, and failed to do so. We called and spoke to the customer service rep and she started off by being very unpleasant and gave my wife an attitude for asking a simple question… “Who has our stuff?” All we wanted to know was which driver was the correct one – we did not feel like dealing with a scammer that somehow got our info, so we were just being safe and she changed her attitude once we told her why we were calling. Once we figured out that the correct driver was bringing our stuff, he gave us a window on when he would be here, and he was there within the window – everything was unloaded very quickly and he took decent (it’s a stretch on the decent part) care of the furniture when unloading it from the truck. The other woman that I spoke to in the customer service is very helpful and nice. She was the saving grace of our many phone calls to the company.

So the stuff gets delivered, the driver decides to give me attitude as well – again, another unpleasant person we have the pleasure of trusting our personal belongings with (he was upset because his helper was not there yet, and I guess the customer is the perfect person to take it out on?). His helper told me he replied to an add on craigslist, and that is how he got the quick job. Now I am trusting my stuff to not only a not-so-careful driver, but a complete stranger who now knows what stuff I have and where I live (and surprisingly he was great!).

The driver had to write down a description of all of the furniture, boxes, etc. We saw “SC” written on EVERYTHING. I was curious what it was, so I read the fine print – the driver marked every single thing that went onto the truck as previously scratched. There were a few things that had scratches, yes, but everything? There is no way that all of my stuff had scratches all over it to the point where he wrote down that they were all scratched (especially the TV’s that I had boxed up and they could not see – hmmm).

We were extremely flexible with this company and have gotten no to little cooperation in return (but plenty of unpleasantness). Once it was all delivered, only a lamp was broken. No big deal, it wasn’t expensive, I will live. I have read the other reviews about people having missing / damaged furniture after their move, and it is not worth my time to get the money back from them. It is unfortunate, but it happens to all companies, I cannot be upset about that. They also do a great job at trying to defend their company and call their customers liars on the reviews… so I am assuming they will do the same to this one.

So, if you would like a company that will price gouge you (when you have no other viable options because it is on moving day), not return any phone calls, take advantage of your wife (military personnel pay attention to that one), give you an attitude from all angles, and give you a shady / uneasy feeling every step of the way, here is your company! I would NEVER recmend them to anyone due to the horrible experience we had and from what I am reading, many others have had as well.

December 30, 2016

Given how awesome everyone says Golden valley van lines is, my expectations were very high. The movers definitely stood tall on my hopes. They were just so efficient at everything. They made sure to deliver each piece of my belongings without a single scratch. On top of that, they charged me fairly and provided great support through their customer care. It was a remarkable service from these guys!

December 19, 2016

With moving companies like Golden valley van lines, that stress of relocations is only imaginary. I hired them for my move last month. They were beyond amazing. I talked to them on the phone and they quoted me a very reasonable price. They sent over a crew that was highly trained and very skilled. They took such good care of all my fragile and expensive goods. When all my belongings arrived, I breathed a sigh of relief to see all my valuables completely intact. I was very relaxed relying on this company with my move.

December 13, 2016

I found Golden valley van lines to be sincere and honest from the very beginning. My belongings were picked up and delivered on time with no problem. Though I was nervous, as I was told by many people that moving companies are just bad, everything went according to the plan. Their office returned all my calls promptly and updated me throughout the move. I highly recommend this company.

November 17, 2016

I can’t believe it!! I had a successful move! Golden valley van lines is undoubtedly wonderful! They provided me with as much as they could go help me. Full packing, great men, great price, accurate timing with everything! They never lied or procrastinated about anything. Nothing was damaged or broken when we checked the boxes later. We were simply thrilled! I appreciate their honesty and professionalism.

November 8, 2016

Golden valley van lines is the most professional moving company I have ever come across. They are extraordinary. They showed up on time and worked very efficiently when I hired them for my last move. They were extremely fast at packing up everything from my apartment. I give credits to these movers and they deserve all the credits I can give them. The delivery was made on time and everything arrived in great condition. This company is just totally awesome at this. I will surely hire them again.

October 18, 2016

Golden valley van lines went above and beyond my expectations. Their rate was competitive in comparison with others. Before their arrival, they phoned me to be confirmed. Their sociable and friendly behavior made the move almost fun. The energetic and amiable workers took care of our items throughout the process. Briefly, they have been excellent all around the service. I will certainly use them again if we move in near future

October 12, 2016

I used Golden valley van lines while moving a daunting distance, I was going to use another mover but they gave me the cheaper quote. This is the first time I went with them and I am glad I chose them. I didn’t have to break my back loading the truck and they did a good job. They took care of everything without any damages or any sorts of problems. If I have to move again I will definitely go with Golden valley van lines, no more doing it myself!

September 29, 2016

I was pretty confident that I made the right decision because I read many great reviews about them. They have justified my decision by their brilliant service. Movers showed up on time and began the work without wasting a single minute. They were honest, efficient, speedy, committed, result oriented and very friendly. They provided me a very speedy and perfect move. I am very impressed and it could not get any better.

September 19, 2016

I have recently used them for a long distance move, which they accomplished like real professionals. At no stage of the move I had any doubts on golden valley van lines. Movers were not in hurry yet they successfully completed the move before the allotted time. I checked the inventory. Nothing was missing or broken or damaged, no hidden cost and absolutely nothing which might have bother us. Well done.

September 15, 2016

I called Golden valley van lines and their sales rep told me what needed to be done and helped me form an estimate of how many boxes I would need so I could brief them. He kept in touch by phone and email and was very supportive. On the day the crews were very helpful, labeled all the boxes and carried all my things and carried it to the 3rd floor in our new place. Nothing was broken thanks to their hard work. Overall it was great move.

  • Member Since: September 3, 2016

September 3, 2016

This our first experience for my wife and I with Golden Valley van lines in Colorado. We were impressed with the packing and loading workers, Jesse and Enrique. Their work effort and professionalism were most noteworthy. We appreciate their dedication and hard work. We are very optimistic this excellent service will continue at the delivery address. Eddie, the customer service rep, was also very helpful. He answered our questions and returned all of our calls in a timely manner. He too, should be commended for his job performance. Thank-you! Michael & Julie Nance

August 29, 2016

Last month I hired Golden valley van lines from seeing that they have lots of good reviews here. I made the right choice now I can that. They are truly that good. Reading something in witnessing is a different thing. I saw them in action. They are efficient, courteous and very hardworking. They cleaned up my house in just 5 hours. The rates were fairly priced. The guys carefully packed and wrapped everything. I am happy to see that there were no damages. Fine job done by Golden valley van lines. I highly recommend them.

August 21, 2016

I called them up after doing a little research and they were very prompt, pleasant and respectful. On the moving day, the workers arrived approximately half an hour before the time agreed. They started working immediately and there were no breaks. They worked very hard and they did a great job. I had no idea how many things I had, but they did not say anything, they just continued working until the job was finished. They made me feel great and I just do not have enough good words to describe how satisfied I am. I would totally recommend Golden valley van lines!

  • Member Since: August 11, 2016

August 11, 2016

I might have just found the perfect moving company who really shows a lot of care for my valuables. They were just brilliant while they conducted my move. The movers were so strong; they carried my heavy mattress with such ease. I really can’t praise these guys enough. Lastly, a special mention is needed for their pricing. They quoted quite low to begin with. The final bill was even lower than that. All the packing materials were provided for free. I have to give these guys 5 stars just for the pricing.

August 6, 2016

I called Golden Valley Van Lines To Move My Family From CA – FL because my friend moved from CA – PA and was very happy with their move and recommended them. I am so very glad I did too. My Move could not have gone any better than it did. JV was my foreman at Pick up. He and His crew were so pleasant and efficient and worked so hard to ensure all my belonging were wrapped up safely. When My family belonging arrived it felt like christmas. Dwight the driver was so friendly and patience with me, and my family, as we were so excited to receive our belongs in our new home, anyway if your going to move… choose the best. choose Golden Valley Van Lines
c st.croix

July 31, 2016

I always keep recommending Golden valley van lines to all my friends simply because they have never disappointed me. I have used them several times over a period of five years. They have always delivered. My last move was three months ago. Of course I hired them and asked for my favorite foreman. Unfortunately, he was on leave and I had to settle for a different crew. However, the replacement crew was just as good, if not better. They arrived right on time, as their men always do. The foreman seemed very experienced and really knew how to get the best work out of his men. They worked so efficiently packing and loading all my valuables. All my belongings arrived in great condition. This company really has great crews.

July 22, 2016

Most moving companies charge such high hourly rates that it’s scary to even think of hiring them. But we were moving across the country and we just had to hire someone to do the job properly. Golden valley van lines gave me a very reasonable quote for the distance that had to be covered. To be honest, I was quite surprised by the quote they gave me. But their men were all very professional and extremely efficient. They packed up everything creatively and carried all my furniture to the vans with ease. I wasn’t expecting this level of efficiency with the price they charged. Luckily, there were no surprise costs in the final bill and everything went very smoothly.

July 18, 2016

What can I say about the moving services of golden valley van lines? I am not new to them. I used them twice and in both the times they came extremely good. This time I hired for the full service. They did even better than the expectation. Movers showed up early in the morning, packed and loaded in lightning speed and without any hiccups and delivered everything without any damage and before the allotted time. After using this company twice, I AM HAPPILY RECOMMENDING THEM.

July 15, 2016

Golden Valley Van Lines moved us from Colorado Springs CO to Apple Valley CA in January 2016. The people loading the truck were very efficient, loaded and numbered all of our boxes. Upon arrival we began noticing some things were missing, but we had to pay the company first before they would start unloading. When they finished unloading a number of boxes were missing and we pointed this out, but the driver and unloaders paid no attention. After totaling up our losses which came to $887.00 we contacted the company and they seemed very cooperative and assured us they would locate our missing boxes. At this point we were told to contact CSI pros and they would need 120 days to locate our boxes. After 120 days we contacted this company and they said they would need an additional 30 days. After the 30 days we contacted the company again and now we discover our losses are being declined and if we want to carry the matter further we would have to prove our losses. This is an impossible request when our losses are gone we have no evidence of what was lost. So, at this point we must accept the fact that we have lost our belongings some of which are irreplaceable. So, let us put out an extreme warning to all people who are planning a move. DO NOT USE Golden Valley Van Lines to move your precious belongings. It says a rating is required we will give it one star only because there is no way to rate it any lower, but it should be much lower than one star.
Leo Janzen and Joyce Feldman

July 15, 2016

I couldn’t tell you enough about how happy we are with golden valley van lines. They quoted low, the movers arrived on time, the packing-loading process went without any problems and they delivered everything completely unharmed. Throw in their friendly attitude and helpful nature too. This company did such a good job moving my belongings and I am so grateful to them.

June 26, 2016

I went on a shopping spree a few years ago and maxed out all my cards buying furniture that I need. Naturally, I wasn’t going to leave them behind while I moved halfway across the country. When I called Golden valley van lines for a quote to my belongings, I did inform them about the furniture and how expensive they were. I couldn’t figure out how to react had they been damaged. But the movers had no issues whatsoever. They picked everything up like it weighed nothing and simply maneuvered through the hallways. The stairs were no issue either. I suppose the movers had years of experience to deal with huge pieces like these. All my belongings were delivered safely on time. I really want to thank these movers.

June 22, 2016

The distance itself was scary enough. On top of that, I have a family of 9. You can only imagine the amount of furniture and other stuffs we own. Luckily, I chose the right moving company. The movers from Golden valley van lines were just amazing. They were quick to pack everything carefully and then load 3 trucks. I was in disbelief seeing how hard working these men were. They only took one break. This company is just so professional. All my stuff traveled quite well. A few of my pieces suffered little dents here and there but nothing major happened. It really was a good idea investing in them.

June 14, 2016

I was iffy about hiring a moving company. I knew most of them were completely inefficient and clearly I was in deep water. I chose to hire golden valley van lines because they were well referred. They conducted my last move and were just fantastic. I have had many of my valuables broken in the past. But these movers performed a miracle when they delivered each and every item I own undamaged to my new house. The movers deserve all the credits. They were just very experienced in every aspect. They knew exactly how to do the job properly. I am so grateful to them.

June 10, 2016

I can’t even begin to explain how easy our last move was. It was handled by golden valley van lines so perfectly. They were on top of everything the whole time. Since the moment I hired them, for their low quote obviously, they have kept me in loop through emails. The movers didn’t delay anything on the moving day. They had to climb up and down 3 flights of stairs but it really didn’t bother them. In the end, the delivery was also made on time. I just couldn’t be happier.

May 26, 2016

I never thought relocation could be so easy but Golden valley van lines convinced me. Their movers were so efficient when we moved the last time. The movers were all very experienced, especially the foreman. When you put your valuables into such experienced hands, you can’t help but feel safe. Besides, the men work so fast that it makes you thankful. They made the delivery on time and frankly I had absolutely nothing to complain or stress about during this move.

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